Company Privacy

One Piece Delivery® (dba Vanmen) Privacy PolicyEffective Date: March 1, 2025Last Updated: February 26, 2025

At One Piece Delivery® (doing business as Vanmen), we value your privacy. This Privacy Policy outlines how we collect, use, and protect information from clients booking our small-scale moving and delivery services in Broward, Miami-Dade, and Palm Beach counties via vanmen.co, onepiecedelivery.com, text, email, or phone (888-998-8854). Serge Khal, founder since 2018, oversees this policy’s implementation.

    1.    Information We Collect1.1 Personal Information: When you book or contact us, we may collect:
   •    Name, phone number, email address (if provided).
   •    Pickup and delivery addresses.
   •    Payment details (e.g., credit card info, processed securely).1.2 Service Data: Details about your move (e.g., item types, dates, times) to fulfill your request.1.3 Website Data: If you use vanmen.co, we may collect IP addresses, browser type, and usage stats via cookies (see Section 5).1.4 SMS Data: For our 16,000+ past clients, we use phone numbers from prior interactions to send reminders (e.g., “Hi, Serge with One Piece Delivery…”).
   2.    How We Use Your Information2.1 Service Delivery: To schedule, coordinate, and complete your move with our independent Vanmen.2.2 Communication: To confirm bookings, provide updates, or respond to inquiries via text, email, or phone.2.3 Marketing: To send reminders or offers to past clients (e.g., “Text ‘YO’ to start!”), with an opt-out option.2.4 Improvement: To analyze service trends and enhance operations (anonymized data only).
   3.    Information Sharing3.1 Vanmen: We share pickup/delivery details and contact info with assigned Vanmen to perform services. Vanmen are independent contractors bound by confidentiality.3.2 Third Parties: Payment processors (e.g., Stripe, PayPal) handle billing securely—we don’t store full card details. No other sharing occurs unless legally required (e.g., court order).3.3 No Sale: We do not sell your data to marketers or third parties.
   4.    Data Security4.1 We use reasonable measures (e.g., encryption, secure servers) to protect your info from unauthorized access or loss. However, no system is 100% secure; we’re not liable for breaches beyond our control.
   5.    Cookies and Tracking5.1 Vanmen.co may use cookies to improve site functionality (e.g., form autofill). You can disable cookies in your browser, though it may limit features.
   6.    Your Rights6.1 Access: Request what data we hold via info@onepiecedelivery.com or 888-998-8854.6.2 Opt-Out: Text “STOP” to unsubscribe from SMS, or email/call us to halt contact.6.3 Correction: Notify us to update inaccurate info.
   7.    Retention7.1 We keep your data as long as needed for services or legal purposes (e.g., tax records), deleting inactive client info after 5 years unless you re-engage.
   8.    Children’s Privacy8.1 Our services are not for those under 13; we don’t knowingly collect their data.
   9.    Changes9.1 We may update this policy, posting changes at vanmen.co. Check back periodically.
   10.    Contact10.1 Questions? Email info@onepiecedelivery.com or call toll-free at 888-998-8854.

By using One Piece Delivery® services, you consent to this Privacy Policy.